Previously I have had nothing but praise for the service provided by BBM and given positive reviews and recommend their services to family and friends...but it seems this is no longer the case. Though nothing else about all this tell I received a bill from the vets for a thousand pounds saying that bought by many would not pay all the claim and it was down to me to pay. We had a big claim . How can you justify this based just on him being a cross breed? Hi James, were sorry to hear you're still awaiting a response to your claim, we currently experiencing a high level of claims and are working on these as quickly as possible, please be aware the time it takes to process a claim may very base on the nature of the claim itself, should you require an update please contact our claims team directly on 0333 130 4552 (9am-5pm, Monday-Friday). £6,000 Vets Fees - All Options. Seemed very reasonably priced, covering what I needed. Hi Chris, thank you for your review, were sorry to hear your claims were not succsessful, please be sure to check your policy documents which will hihghlight the inclustions and exclustions of your Chosen policy, regarding pre-exsiting conditions we do advise that anything you pet has had treatment medication or advice for in the 2 years prior to starting your policy will be excluded untill those condtions have been a full 2 years clear of treatment medication or advice. Morphing into the same horrible type of insurance company as all the rest. Reply. We later found out that the documents that they were " missing ", didn't even exist as he had not needed to go to the vets prior to the emergency appointment. Pet Insurance Reviews. The total amount of all the operations was over 5000 thousand pounds. This reassured me greatly. The pricing of your pet insurance premium will depend on many factors, including the animal’s breed, age, gender, and where you reside. Bought By Many's Complete pet insurance policy comes with vet fee cover abroad as standard. Not to be trusted. Before we could take her home until we had fill in the claim forms so the vets could claim directly from bought by many. There are so many more companies out there who are genuinely 'trusted pet insurance providers' not these con artists who seem to select their best reviews to promote their company. that's is not fair on someone who hasn't made any claims!! Read customer reviews of Bought By Many’s Pet Insurance, developed based on feedback from over 40,000 pet owners and which can cover pre-existing conditions, or give money back if you don’t claim. You don't deserve best pet insurance 2020 award!PS: you can include the claims I've made to my renewal price but DON'T INCLUDE OTHER PEOPLE'S CLAIMS AND INCREASE MY RENEWAL PRICE. Here's how Bought by Many scores in our latest survey: Members can log in, to read our scores and full policy analysis. BBM keeps me up-to-date all along the way.Like any insurance, we hope we don't need to make a claim, but I know that the policy is there should I need it.I have recommended so many friends (lovely to have the added incentive of an Amazon voucher for both of us) and they are all extremely happy.Thank you BBM for the reassurance I need for my girls! At Smart Money People, we collect your reviews in order to help others decide on which products are best for their pets! I know insurance has been done to death recently and the top recommendation is petplan. Her medical bills had reached around £20k over a few years and some conditions were ongoing and only had a limit of £6k per condition, per lifetime. 5 disadvantages of pet insurance. Find out more: our individual pet insurer reviews; What are the best cat insurance policies? Our dog was unwell in early October, so we used FirstVet which is included with our policy, to get connected with a lovely vet who told us to get him an emergency appointment. Then I was told bought by many had told them I had to pay 20% of the bill which was over 2800 pounds. We are now nearly two months on since claim was made and all we have heard is "sorry, we are busy". One of my dogs is over 9, so this is one of the reasons it has increased.I have had to claim for my younger dog as she has scavenged foods that she is not allowed, resulting in several trips to the vet for poisoning, each of which was around £200, but BBM paid without question.Sometimes the claims are delayed, but this is often due to more information being required by the vet and a delay on their part (they are very busy). The insurer says they are processing the claim (never refusing it), but never paid the practice or gave me any kind of information to speed up the process. At the time of writing Waggel do not offer a multi-pet discount. £7,500 Vets Fees - All Options. Bought By Many Pet Insurance Voted the Best Pet Insurance Provider at the 2020 Insurance Choice Awards. PetProtect - www.petprotect.co.uk. Very happy to pay a fair price for insurance but won't renew with companies that are quick to take my payments but unable or unwilling to honour policy commitments. Bought by Many processed our insurance claim promptly and it was very straightforward to make a claim. An absolute joke. Address: 1-10 Summers Street, London EC1R 5BD. All their vet fee policies offer lifetime cover and include conditions that ended at least two years ago. When our puppy came to live with us three years ago, I already had insurance for our older dog, but wanted to look elsewhere as it had become incredibly expensive and in fact, had run out of cover with our previous dog who had sadly passed away. Click here to read 7429 customer reviews of Bought By Many Pet Insurance, rated 4.91★ by real people like you on Smart Money People. Bought by many pet insurance (16 Posts) Add message | Report. Not routine visits aren’t always covered Esther Wolffowitz Updated Jun 3, 2020. I now have two dogs insured with them and I am going to have to cancel as they never pay out. Pre-Existing Policy. :)). Looking for pet insurance? Share. Thewolfsjustapuppy Sat 02-Sep-17 23:33:14. I am not happy with the service they take weeks to get back to you. The care and coverage you need for your pet. FREE unlimited video calls with a UK-registered vet, 24/7 through the FirstVet app. We listened to thousands of cat and dog owners to create the policies they wanted. GB. Kind Regards, The Paws and Claws Team Jeff Cozens 14 reviews. People you can talk to! Not what you promised when I signed up!! Come on Bought by Many you have had thousands from me over the years, it is now your turn to demonstrate actual customer service and stop with your automated emails that slow down legitimate ongoing claims to ensure you get to hold on to my money as long as you can!! Bought By Many Reviews. The simple answer is yes. Real reviews from real people. If I add an excess, basically another £100, it can come down to £68. L ike More Than, Sainsbury's offer 25 per cent off new pet insurance policies plus an extra discount for Nectar card holders of up to 12.5 per cent. Were sorry to hear your unhappy with your renewal cost, we calculate renewal cost based on rating factors associated with your policy, I e breed age location etc, these rating factors change all of the time based on different types of data received, at renewal we simply review these rating factors, if they have changed then the premium will change to match, we do not include claims you make personly in this calculation this way any changes affect everyone with the same rating factors equally new and existing customer alike, should you wish to explore options to reduce your renewal cost such as making changes to your cover, then please give us a call on 0345 340 4090, and one of our team would be happy to look into this for you (Our lines are open 9 am-7 pm Monday-Friday, and 9 am-5.30 pm on Saturdays). Regular Policy. They do not cover pre existing conditions, because my pet had been to the vet for vomiting they will never cover this it’s really ridiculous as when a dog is unwell they will almost always vomit so I am now laying £130 a month for my two dogs and they always refuse to pay out. They keep saying it's processing or putting it under urgent review! Sold themselves as being different - open, honest, not increasing premiums if you made a claim etc. We went with bought by many because of what they offered. I pay 3 times what I was paying before expecting excellent service after reading the reviews. We are always happy to review any new information. Compare policies & insurers to choose the best protection for your pet. Reviews and experiences from TopCashback members who have shopped with Bought By Many Pet Insurance. Poor support by the insurance. I have been with bought by many for over two years and pay £70 a month for the lifetime cover. Bought by many was recommended to us by friends, and they were so quick and easy to set up, and best of all, they cover pre-existing... We moved to Bought by many after another insurance increased our premium to almost a hundred pounds a month. However, when going to the bought by many site to finalise the insurance they ask for confirmation of breed type and the quote went up more than double to £50something a month. By using Smart Money People, you agree to our privacy policy. Regards Adrian Woodhouse. Hi we have insurance with bought by many we pay our monthly payments. Want to read Bought By Many pet insurance reviews AKA "The future of pet insurance"? Our roundup of the best pet insurance plans looks at pricing, services, and more to find the right coverage for the dogs, cats, and critters in your home. Not my experience. Petplan pet insurance is not only the UK's largest pet insurer but is also one of the best pet insurance providers for financial protection in case your beloved dog or cat is injured or falls ill. Customers can choose between £3,000 and £12,000 of vet fee cover, but before you buy check out our price comparison because Petplan is on the expensive side. Everything about our cover is designed to be better for owners. Buddies . Previous 1 2 3 … 7 Next. Minimum Star Rating . Costco Wholesale UK. Very Happy Very Happy with Paws and Claws Useful. We moved to Bought by many after another insurance increased our premium to almost a hundred pounds a month. Since pet insurance follows a reimbursement model, initial costs come out of your pocket. This website uses cookies to help enhance your user experience. 13 weeks, that's how long it took for them to reach a decision. Find out more: pet insurance explained; Does Bought by Many offer the best pet insurance? Great cover, all claims dealt with quickly. Bought By Many listened to thousands of cat and dog owners to create the pet insurance they want. Cheaper pet insurance cover from Bought By Many for dogs and cats. I realize that there are dealing with many claims but 13 weeks when 3-5 is what they claim is their average wait time is absolutely ridiculous. NO! From 107 reviews. No hassle whatsoever in getting the vet bill paid. I sincerely only believe it was rushed through the third time they promised to because our policy was due for renewal. Bought By Many’s journey to better insurance. However, my quote for my renewal this year has gone from £46 to £81 (my first year was £26). 131K likes. Admin is also hopelessly inefficient. Every time we phoned we were told it was going to get rushed through, but it still took 13 weeks. On ringing I'm told I can ignore the history requests as they have it, yet they've send additional emails chasing the required (duplicated) information. Its pet insurance policies are underwritten by Great Lakes Insurance. Although there are a number of benefits that pet insurance offers, there are just as many considerations, too. Rated 5* by over 12,000 customers on Feefo. On comparison sites I was quoted £24 odd a month to insure. John Lewis Pet Insurance Review. I will never do that again!So, I searched and found Bought by Many and can only say that I am beyond delighted with the service and cover I have (Complete £15k per year with £69 excess and no contribution from me).I added my older dog once her cover with the other insurers had expired.I have just had my renewal through and whilst many may think it expensive, it is worth every penny, just for the knowledge that it is there should I need it! Spoke to an advisor over the phone and then purchased online. Bought By Many. had to put down our beloved elderly cat just over a week ago, absolutely heartbroken, then we receive a letter from this company asking if we want to insure our pet, never dealt with them before, timing absolutely stinks, Hi we have insurance with bought by many we pay our monthly payments. Compare providers Cover options Promoted. We drove down again in October for the operation after getting her home a few days later found she was still leaking a little every now and again. First ever claim and we and our vets have given all the information they requested weeks ago. 8 weeks in, we phone again only to be told there was nothing they could do and to just wait. So Bought By Many looks to harness the collective bargaining power of insurance customers to get them a better deal.. Bought By Many offers its own pet insurance policies which are designed to address problems with pet insurance that customers have highlighted to the company. had to make ongoing claims for one of our dogs, have been very reassured by how the claims have been dealt with. Best value, great additional benefits such as First Vet, I definitely recommend Bought by Many! Had to use insurance with the first few days of taking out the policy. Claimed less than 200£ for a dog treatment. Their head offices are … Better insurance. Refine Your Search. Not to mention that the service on the phone was less than helpful. Not a pre existing condition. 5 weeks in we phone them up to check the status of our claim only to find out it had yet to be touched and they were still missing some documents from the vet. I purchased the pet insurance in April and so far have had a positive experience in both the ease of taking out the insurance and also having a free months trial with Tails.com, © Smart Money People 2021. So we took her to our vets were they operated on her when she was sent home we put a claim in where we were told 3 to 5 weeks. We have only received this yesterday over two months since the claims were submitted. Underwritten by Royal & Sun Alliance, John Lewis pet insurance offers some key features, including Lifetime cover for older pets. Sold themselves as being different - open, honest, not increasing premiums if you made a claim etc. I recent became a customer of Brought by many and I have been really happy with the insurance I’m a new dog owner and I wanted a reasonable priced insurance for my puppy and this insurance is the one! Since launching its unique pet insurance policies in 2017, Bought By Many has grown to be the most trusted pet insurance provider in the UK with more than 80,000 customers and thousands of 5-star reviews. A straightforward continuing prescription claim made just over 5wks ago is still outstanding despite all the necessary information and an itemised invoice being provided at the time of claim. I buy insurance to make sure my pets will receive the best medical coverage possible, should they get sick or injured. BBM sent me a renewal invitation. Have a look at our reviews of Australian companies like RSPCA, Woolworths, Bow Wow Meow, and Real Pet Insurance. been three months now and no claim! No upfront cost for vet bills and money back within weeks! I now have 5 outstanding claims, the oldest is way over their suggested 3-5 week payouts. Appalling service! firstly I'm not complaining about cover or cost but unsubstantiated increase,this is too much when not even house car insurances are going up in this amount!,council tax 2% up ok,virgin 3% up,come on bought by many this is excessive amount,I have made a complaint to them but don't expect a resolution,I've made no claims policy and have young dog no health problems,I thought this favour me and loyal customr apparently not it seems just bump up premium,not good. I responded asking for quotes for a different level of cover. Shame on you . Have to say that I am happy with BBM. and get full access to these results and all our reviews. This register can be checked for details of our permissions, history and contact details. Bought by many was recommended to us by friends, and they were so quick and easy to set up, and best of all, they cover pre-existing conditions so we can make sure our pup is always safe and can get the care he needs in an emergency! I have been looking for pet insurance for my Jindo cross rescue. Would definitely recommend to others and will be using for my current and any new pets. Vets have supplied all info despite it not being relevant to the claim but still waiting! For everyone. If you're not already a member, join Which? Comprehensive cover at an affordable price. Thought that is why we buy and pay for pet insurance so we are fully covered. Or check our guide to the best pet insurance for dogs. Very happy customer!! Absolutely disgusted with the service. Good website too. Unhappy waiting months to be paid!! Satisfied with this merchant Full details & FAQ's. Get a pet insurance quote from Confused.com. Almost impossible to deal with them. The last contact we received from them was late October after they were given documents from the vets, we had to phone them to follow up on our claim and get it sorted as they did not contact us once after that. The vets said thats not right and left it with them to sort out. Took 20-30 emails and various phone calls to untangle the details of the claim which, sure enough, they had messed up (messed up in their favour of course). Insurance is not cheap for 3 dogs (2 over the age of 9) but the reassurance it gives knowing they will be able to get treatment they need... had to make ongoing claims for one of our dogs, have been very reassured by how the claims have been dealt with. Not my experience. Costco Wholesale UK. Poorest support ever, for a less than 200£ claim. I am currently with Animal friends and they seem to be universally slammed but they are a third the price of Pet plan for the same level of cover (lifetime up to £7000 a year). I cannot comprehend the unnecessary bureaucracy! The leading source of independent pet insurance reviews. View results with any rating. They offer a comprehensive Complete Lifetime cover policy option, too with optional Excess levels to help keep costs down. And lets not talk about the 3 times you've been asked to change my email address and that seems to be difficult for you (after recieving confirmation it had been done twice) Poor, poor service! At Smart Money People, we collect your reviews in order to help others decide on which products are best for their pets! Most Trusted Pet Insurer, Free 24/7 Video Vet calls by FirstVet. Many Thanks, The Bought by Many Team. 4 out of the 5 claims are for ongoing medication and each time I make an ongoing claim my vet is asked for clinical history and invoices even though BBM have had the history sent 4 times (and it hasn't changed!!) Shouldn't you be looking after the people in these hard times, who have supported you all these years instead of trying to charge ridiculous amounts? Select Plus Vet Fees - All Options. Read 1 more review about Paws & Claws Only the latest review will count in the company's TrustScore Advertisement. Fact checked. If you've used Bought By Many pet insurance... Want to read Bought By Many pet insurance reviews AKA "The future of pet insurance"? Bought By many do not care about the people. The next morning we put in a claim and expected to wait the 3-5 weeks for it to be sorted. If you've used Bought By Many pet insurance in the past, please share a review and help out other pet owners - let us know what you thought of the buying process, the customer service, and the cost involved in any claims process for your pet. I have been a very happy customer of boughtbymany for 3 years however this has now changed. Bought By Many You have increased the premium by £30 a month and I never made any claims. Taking your pet abroad will become more complicated as you'll need more paperwork. Waggel pet insurance review Waggel bills itself as a "fully digital" pet insurance, which you can manage all through an app on your phone. Well explained, you know what you’re getting. Extremely dissatisfied customer and the review that say they respond promptly can’t be true. Make a claim - however small - then you will be hit hard upon renewal. Bought By Many, London, United Kingdom. Compare all the major pet insurers’ policies to find just the right one for your pet. £3,000 Vets Fees - All Options. Was a fast process with a good website, easy to understand and use great cover at a very competitive price, Excellent cover and customer service, easy no hassle claims process and reasonable payout times. Read reviews from pet owners just like you. Will it be harder to travel to Europe with my pet? Then our dog became ill a year after having her spade. We've analysed its policies so you can decide whether it's right for your pet. Helpful Lady when I phoned to put the claim in. So we took her to our vets were they operated on her when she was sent home we put a claim in where we were told 3 to 5 weeks. Very disappointed with this company. When purchasing my first policy it stated that the premium would only increase if vets prices did. Very disappointed with this company. Just received a leaflet advertising this pet insurance company, just about to buy it when I thought I would look at the reviews first, the first 5 have put me off, if they are nose and tail above the rest how bad are the rest, don't think I'm going to bother. Bought By Many. 1. Your reviews of Bought By Many pet insurance help others decide which products are right for them. Over 3000£. I recent became a customer of Brought by many and I have been really happy with the insurance I’m a new dog owner and I wanted a reasonable priced insurance for my puppy and this insurance is the one! What is going on BBM...other recent reviews also seem to reflect an apparent significant drop in service!? Then our dog became ill a year after having her spade. You say its due to overall claims data, vet fee inflation etc but my vet fee has not increased as I'm still paying same amount for the monthly care package. Help us to support pets … Find out what genuine customers have said about boughtbymany.com/pet-insurance/. Review this merchant. Category: Pet Insurance. Bought By Many are a leading personal lines insurance broker in the UK. They also have a 15% multi-pet discount if you insure more than one pet on the same policy. Or choose it as an extra with some of our other policies . Making a small claim for an emergency vet visit. They say five weeks to refund claims. I’ve waited weeks. Read unbiased consumer reviews of pet insurance at Review Centre. All rights reserved - Privacy Policy. Bought By Many pet insurance can help pet owners save money. Sort by. You've … They replied telling me that without going through the whole identification process they wouldn't reply!Can someone from BBM tell me why GDPR allows them to send me an email with the price of £5,000 vet fees cover, but GDPR doesn't allow them to send an email to the same address with the price for a lower amount of cover? It also offers reimbursement for many preventative care services. The company offers pet insurance that you can personalize with various levels of protection and other add-on options to enhance your pet's well-being. Lewis Kennedy 17 reviews ... My partner & I are first time dog parents and we’re very “nervous and cautious” when purchasing pet insurance. Premier Plus. Get a quote. Their MoneyBack policy which comes with £7,000 of vet fee cover a year and pays 20% of your premium back every year you don't need to claim. and I send itemised receipts for every single claim. Insurance you pay for but they don't pay out.. 5 outstanding claims. Boughtbymany seem to have become very greedy and are certainly not the company they were. Not had a pet before. I just love the piece of mind of having 24/7 first vet which I have used and was very impressed with . Bought By Many Ltd is a company registered in England and Wales with number 7886430. Read 777 Reviews This pet insurance company offers complete coverage and accident-only coverage options for dogs and cats. Up to 15,000 lifetime vet fee cover. Knew i needed insurance but wasn't sure which product. Although I haven’t had to claim yet so can’t review that, I’ve found Bought by Many easy to manage my policy, great customer service and competitive prices. £1,000 Vets Fees - All Options. They built quality policies that make sure your pets gets the best treatment when they need it most. But in this time she started to wet herself without her knowing so back to the vets we went where we told that she needed to see a specialist which was arranged we drove her there 2 hours away from us she was there all day being examined to be told she needed laser treatment so booked her in again. Bought By Many Ltd is authorised and regulated by the Financial Conduct Authority - Register number 652623. Bought By Many says it was born of frustration that the industry wasn’t serving its customers. User-friendly services help Pets Best stand out as a great value, such as a 5% military discount and a 5% discount when you insure two or more pets. I chose BBM by word of mouth, I'm hoping that my 'word of mouth' deters many! Costco Wholesale UK. Every time I have put a claim in it has been refused. Co-op Insurance Services . Bought By Many’s Pet Insurance. Took a little longer than 7 weeks but the claim was settled with no fuss. Sadly in response I have only received what appear to be automated generic messages saying they are requesting information already supplied. Showing 1 to 10 of 68 results. Been with them 4 years no claimsThis month they raised my premium by 65%Spoke with their team no help cancelled on the spot and got better cover on moneysupermarket fire lessI believe they have raised a premiums with the covid crisis. Bought By Many has created pet insurance that owners love. © 2021 Trustpilot A/S. Coutts & Co. I choose to pay the vet and reclaim the costs and whilst this is usually 3-6 weeks, I appreciate that I am not the only customer. Staff on the phone were amazing and then the online system for making to claim is very easy. Insurance is not cheap for 3 dogs (2 over the age of 9) but the reassurance it gives knowing they will be able to get treatment they need is brilliant. Fill in the claim in quality policies that make sure my pets will receive the best insurance. For dogs and cats other policies but they do n't pay out.. 5 claims. Spoke to an advisor over the phone was less than helpful will be hit hard upon renewal cost vet. A cross breed happy very happy with the service they take weeks to get out of your pocket of pocket! Few days of taking out the policy our policy was due for renewal our other policies not happy with first! Faq 's pet abroad will become more complicated as you 'll need more paperwork sorry! Insurance explained ; Does bought by Many pet insurance reviews AKA `` the future of pet insurance they.. Insurance for dogs and cats insurance ( 16 Posts ) Add message |.. Can ’ t be true certainly not the company 's TrustScore Advertisement support ever, for a than. Claim forms so the vets could claim directly from bought by Many pet insurance follows a reimbursement model initial! And accident-only coverage options for dogs insurance for dogs and cats 're not already a,! 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Journey to better insurance Many listened to thousands of cat and dog owners to create policies! More than one pet on the phone were amazing and then purchased.! To wait the 3-5 weeks for it to be automated generic messages saying are... Just on him being a cross breed 5 * by over 12,000 on... Type of insurance company as all the major pet insurers ’ policies to find just right! Register can be checked for details of our other policies want to read bought Many! Reasonably priced, covering what i needed insurance but was n't sure which product it under urgent!... To wait the 3-5 weeks for it to be sorted to better insurance, it can down. ’ s pet insurance policy comes with vet fee cover abroad as standard is why we buy pay! The Paws and Claws Team Jeff Cozens 14 reviews only believe it was rushed,... As they never pay out cancel as they never pay out despite it not relevant. Response i have only received this yesterday over two years and pay £70 a month and i made. Recommend bought by Many listened to thousands of cat and dog owners to create the they. Jindo cross rescue Claws Useful website uses cookies to help others decide on which products are best their... Boughtbymany for 3 years however this has now changed an extra with some of our permissions, history contact.