Horrible company buyer beware. Thanks for your patience, Chuck. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. They absolutely do not respond to emails. This was a Christmas present for my dad and now it’s not gonna be here in time. Tu experiencia puede ayudar a otra gente a tomar mejores decisiones. Hey, Breanna. On December 22, i got and FeDex Tracking number. Hey, Carol. I tried to call customer service. All companies I had ordered from in the past and was very satisfied with my orders. Hello, Catherine. You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! This is ridiculous. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. Just that response let me further no they could care less about the meaning behind this purchase. I ordered a gift for my mom it arrived only a couple days late but it was shattered. Start here; Order Status; 0 items. The customer service rep is saying my first order was received via fed ex on the 15th. Their response was "It probably got lost in transit. I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. UPDATE: July 22, 2020: Bed Bath & Beyond entered into a settlement agreement with 1-800-Flowers regarding the sale of PersonalizationMall.com. Not the greatest first impression. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. I payed more for shipping then my order. Thanks, Joel. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. Personalization Mall has a consumer rating of 1.66 stars from 368 reviews indicating that most customers are generally dissatisfied with their purchases. I tried contacting the company and have never received a response. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). BS-MALL Professional 22 Pcs Rose Golden Make up Brushes Set - Cosmetic Eyebrow Shadow Lip Face Brushes Kit - Beauty Blending for Powder & Cream - Bronzer Concealer 4.5 out of 5 stars 191 $13.99 $ 13 . I gonna tell you all details what happened...Nov 29, i ordered some items from this company. Those heart keepsakes are indeed beautiful! Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? Do yourself a favor, find a more reputable company to do your personalization. 11,120 talking about this. Hello, Dara. Thanks for your continued patience, JT. I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. Encuentre la mejor selección de fabricantes personalization mall y catálogo de productos personalization mall baratos de alta calidad para el mercado de hablantes de spanish en alibaba.com En España, Personalizationmall.com ocupa el puesto 495.214, con un estimado de 173.310 visitantes mensuales. I will advise others to do the same. Never again will I consider making a purchase from this company. I'm going to forward your order details and comments to our customer service management team immediately so that they can review further. © 2021 Trustpilot, Inc. All rights reserved. I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. The customer service has been extremely terrible. Join the 489 people who’ve already reviewed Personalization Mall. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. Can you please provide your order number so that we can assist you further? After I purchased (no returns), now the delivery date was pending. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. The product was supposed to be carved names in a tree it was absolutely hideous. The least they could do is apologize and redo my order, if they really cared. Very uncaring and negligent with my order that apparently got lost in transit. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! I am so EXCITED and HAPPY. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. As of now I am out over $ 50 with nothing to show for it. YOUR PRODUCTION TEAMS are doing great!! Thanks for reaching out and providing your feedback. Rest assured, we do still expect your order to arrive in time for Christmas. I will forward your order details and comments to our customer service management team so that they can review this. Ile gwiazdek dał(a)byś Personalization Mall? I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. Loading cart contents... View Cart Checkout > Occasions. I have placed 3 orders since 11/30 and received all 3 orders. Dołącz do 263 osób, którzy już to zrobili. Right now I wouldn’t even give them a 1 star review. I will never order anything from this place again. Will never order from them again. HOW CAN YOU ACTUALLY BE REACHED???? I called customer support and emailed them but couldn't reach anyone. Product is great. I too will be calling the BBB. We appreciate your continued patience, Linda. Never ordering again. This is just bad business. No response from customer service! I planned to used these items as Christmas gifts for my family members. This is absolutely ridiculous! Only the latest review will count in the company's TrustScore. They just keep blowing me off via email. You can’t get any service over the phone and they never call you back. Where is my order????? I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. Very disappointed. While their merchandise is cute, the aggravation isn't worth it. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. At this point they can keep the order just process my full refund. I was able to check status on my order. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. Today is December 22nd and my order still not here. We are very sorry to hear about these issues with your order. Like I said worse company ever.Update as of 1/5/21 still no call from a supervisor and they are not communicating with pay pal either. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. PersonalizationMall.com benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Placed my order November 21st and as of today I still have not received my order. Today's top coupon code: Free Economy Shipping on $100. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. The Better Business Bureau will be getting a phone call from me. I made my Christmas gift purchase 3 weeks ago. Hey, Alicia. The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". I was promised my items for December 1st. Personalization Mall sells the VERY WORST merchandise I have ever seen. We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. While shopping at personalizationmall.com, you’ll easily find a … Never will place an order thru this company again. They will reach out directly if necessary. They will reach out directly if necessary. Please beware of this site.Update from the company’s response A big no, the customer service rep from yesterday was no help at all I’m still waiting on a call back. Might as well of been wrapped in a paper towel. 8,294 talking about this. They will reach out directly if necessary. 1-16 of 271 results for "personalization mall" Skip to main search results Eligible for Free Shipping. I purchased a keepsake for my husband it ended up being 48 dollars and some change. I had to take the initiative and reach out to them to request some assistance on locating my package. I was very amazed when i saw the products. Sluit je aan bij 229 anderen die al een review hebben achtergelaten. ! i want to praise the people who worked on the products. Could you please provide your order number so that we can assist you further? You always get FREE Personalization! No respose, or updates or anything!! Haga clic para ver otros datos sobre este sitio. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. We are thrilled to hear you are enjoying your personalized gift. Terrible place. I am in New York! Hey, Courtney. I placed an order on December 1st. Just nasty. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. Nobody answers the phone there. I will never buy from this company again. We wish you and your family a happy holidays. Ordered on the 12th and was told it would arrive in 7 business days. I will able to give my family this WONDERFUL GIFT tomorrow!! I ordered way ahead of time just to aviod such issues. Get 50 Personalization Mall coupon codes and coupons for January 2021. The order was placed on 11/27/20. Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. After putting my review on this site, I got a response from Personalized Mall. I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. I will call my credit card to dispute their charges. They charged almost 12 dollars for shipping. I sent an email and again have not heard anything regarding my order. Hoeveel sterren zou jij Personalization Mall geven? Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. Personalization Mall 51 Shore Drive, Burr Ridge, Illinois United States of America We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. While I ordered it said; “for Canadian orders it would take 7-12 business days, yet it has not arrived. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. We apologize for the confusion here, as well as the delivery delays on behalf of our carrier partner. Hey, Georgiana. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. Hey, Linda. FEB. 14. It said "lable created," but i did not see it moves like last time. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. Feb 18, 2020 7:19AM EST (RTTNews) - Bed Bath & Beyond Inc. (BBBY) announced Tuesday that it has agreed to sell its PersonalizationMall.com business to … However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! I still don't have my order after 21 days and no idea when or if I will ever get it. Personalization Mall is a great place to shop for wonderful Anniversary, Birthday, Wedding, Mother’s Day, Father’s Day, Graduation, Christmas and Valentine’s Day gifts that are truly memorable. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! What a rip-off. We appreciate your continued patience, Courtney. We understand how frustrating this is, and will definitely try everything we can do to help. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. Do not buy anything from this site it’s a total rip off and no customer service at all. Did not arrive by Christmas! Hey, Morgan. I DON'T TRUST YOU. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. Always Free Personalization Fast Turnaround 1-2 Days Need Help? We wish you and your family a happy holidays and new year. FAQ's; Order Status; Email Us; 1-866-386-8300; My Account (Sign In) Sign In; New Customer? We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! I will forward your order details and comments to our customer service management team immediately for review. And you can preview your personalized items to see exactly how they will look before placing your order. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. Still no help in tracking the package or them showing any concern at all. It looks like you were able to connect with one of our customer service associates yesterday regarding your concerns. At Personalization Mall you'll find exclusive designs and options you won't see anywhere else. Reported anonymously by PersonalizationMall.com employees. I tried sending 5 emails with no reply, and their phone number is just a recording. Hello, Joanne. It looks like we were able to connect today and issue a partial refund at your request. They are great quality!! No one is responding. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! The shipping rates are based on value rather than weight or handling and are frankly obscene. It all arrived yesterday and the quality was just amazing. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. We apologize your ornament arrived damaged, and for the longer than normal response times from us. Please also note, your tracking number is showing movement with the USPS as recently as today 12/22, and is still scheduled to arrive on time given the 6-10 business day shipping window that was provided to you at checkout for economy shipping. My gift location? We have Personalized Gifts for all of Life's Celebrations! We appreciate your continued patience, Charlene. They should have reached out to me so we could have intervened sooner. Hey, BJH. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. See BBB rating, reviews, complaints, & more. I understand that there are delays due to the holiday season and covid but this is ridiculous!! You always get FREE Personalization! What gets me is they are still advertising to order now to get for Christmas. As of 12/27, still no package and no delivery date. I haven't gotten and emails stating they have been shipped or anything. I should not be initiating inquiry. It has been sitting one state over for over 2 weeks??? Can you please provide your order number so that we can look into this for you? They are quick to take your money but yet you can’t get your items. I will forward your order details and concerns to our customer service management team immediately so they can review. NOT SURE HOW YOU STAY IN BUSINESS. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. You may continue to request a refund via email or phone with our customer service team if you so choose. This place is a rip-off. We are very sorry to hear about these issues with your order and can definitely understand your frustration. Company profile page for PersonalizationMall.com LLC including stock price, company news, press releases, executives, board members, and contact information Then December 7, 8, 9, 10 and so on. Personalization Mall doesn't know!Classic Bait and Switch scam. I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). Get information, directions, products, services, phone numbers, and reviews on Personalizationmall Com in Bolingbrook, undefined Discover more Business Services, NEC companies in … Hey, Charlene. This organization is not BBB accredited. Free ... BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of … THEY LOST MY PACKAGE...). They have made several inaccurate statements...I have no patience and zero expectations from them. The WORST customer service EVER!! Hello, Chuck. They will reach out directly if necessary. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. They refuse to help you. They gave me delivery day "December 21". Personalized bath towel ($29.00) looks like the design was spray painted on. Thanks for your continued patience, Carol. | Read 41-60 Reviews out of 489 The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. I waited on the phone for over an hour only to be disconnected. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. It says it was processed December 2 and shipped on December 8. How do I check my tracking to see where my package is!! Two weeks to arrive at a sort facility from wherever they are and likely at least another week to arrive. I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. So, my item has not moved since 12/4/20?? A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. I'm never ordering from Personalization Mall again! JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. Same as almost every other reviewer here. LIE. They will reach out directly if necessary. Personalization Mall surprisingly allows anyone who is willing to visit their site to use this Coupon Code. Don't waste your $ or your time with these folks. I am now requesting a refund and filing a complaint with the BBB. Valentine's Day . We appreciate your continued patience, Joanne. I have all positive reviews on google I'm never one to post bad things. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. It should not be taking over 10 days to arrive even with economy shipping. I can't believe I have to give a star rating to something I believe is a huge scam. 516 mil Me gusta. Únete a las 472 personas que ya han opinado sobre Personalization Mall. I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. I want to make people aware of the bad reviews this company holds based on these exact matters. Oh my goodness. She didn't even look at the correct order number. I only received part of my order. I will not be doing business with this company again. Still waiting on my package....when is it coming? They put you on hold until you give up and hang up. BUT they choose to ship with the least expensive most unreliable shipper. They will reach out directly if necessary. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. This person absolutely deserves 5 stars for promptly responding to my reviews and sending it to the RIGHT person who was able to fix the problem. We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. I have emailed 4 times requesting a refund without a response. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. © 2021 Trustpilot, Inc. All rights reserved. #1 star - The shipment time travel claims to be still in the facility. See how easy it is to make custom gifts for every recipient and special occasion. No one to pick up phone and wont reply to emails. Calling doesn't help because they never answer. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. I hate to even give them 1 star!! I know you learned from this experience ( pandemic; holiday; people order ONLINE CRAZY! Products were OK but the shipping is the worst I've seen anywhere. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. This fragile item was barely wrapped in any packaging material, of course it was going to break! I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. Happy holidays, Alicia. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. the only reason I am giving them a 1 on the ranking is there is no 0. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. The package has arrived. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. I wish I would have read the reviews before ordering from this company. They have nothing of value in their line. If there is anything else we can do to help please let us know. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! Hey, Joel. Before I purchased the item, I was guaranteed delivery by 12/21. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! Upcoming Occasions. I have 16 emails from them about the two items I ordered. Personalization Mall … I was told that the date was pending and couldn't give me any updates on my package. Customer service appalling. 1 … Thanks for your continued patience, Betty. This company has the worst customer service available. Ordered gifts for a 21st bday on 11/30. I'm so excited to gift these items. I have been on hold for 30 minutes, still no answer. DO NOT SHOP HERE. Do not buy from this company. I wish I could post a good review but this company does not seem to care. Your experience can help others make better choices. I am seeing some recent movement on your tracking info as recently as today 12/22. Emailed them and got no response. personalization mall coupon codes 30 off & Personalization ... DISCOUNT (20 days ago) If you are planning to do some shopping in the not-so-far future, Personalization Mall will be providing a 30 off Coupon in August, 2020. 99 ($0.79/Ounce) They are doing VERY GOOD JOB and deserve 5 stars. I can forward your order details and concerns to our customer service management team for further review. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. *** just some suggestions for this company. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. I went on this website again on December 22 to ask someone to check the status. Hey, JT. And I will be reporting them to the Better Business Bureau. Thanks for your continued patience, Jennifer. Thanks. Hello, Paula. Ok this place is the WORST. On December 21, i went to this website and wrote some reviews, then someone replied to my message on this website. December 6th still not enough time for Christmas delivery. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). Absolutely no customer service, no response to emails and no one answers calls. Classic bait and switch. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. Thank you all!! I still dont have them and it is 12/21. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. THIS WAS TO BE A XMAS GIFT. On hold at hours at a time. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. Tomorrow contacting VISA to file a dispute for refund. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. I sent an email, and still haven’t received a response. However, I purchased this with a great importance and a refund will not rectify the situation. Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. Ordered christmas gifts 2 weeks ago dont have them either. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) Well, you guessed it -- no handles! On 12/15, I got a message saying that it was shipped. Emailed the company the night it came, no response. We have Personalized Gifts for all of Life's Celebrations! It arrived in New Jersey December 8th. I will definitely be writing another review!!! Much MORE THAN BEFORE!!) We had seen other, non-personalized cutting boards with handles cut into the underside, at the ends. I emailed the shipping company they said it’s with USPS. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. I guess that will be ruined now. This place is the worst ever. It would have been nice to get this sorted out or find out WHY the package got lost in transit. We again apologize for any frustration regarding your order. No gifts to give nephew on bday. Was absolutely hideous ago called “ # 1 dad personalization ” from PersonalizationMall.com coupon codes and for... Holidays and New year ; New customer i still have not received my order, if really... Get 50 personalization Mall is getting bombarded with complaints and does not have the time to answer in a towel! Doing very good JOB and deserve 5 stars and now it ’ s not gon na be and... Been on personalization mall bbb until you give up and hang up see it moves like last.... Items to see where my package is!!!!!!!!!. That is broken and nothing for my Secret Santa gift personalized gifts for recipient! Will i consider making a purchase from this site, i got and FedEx tracking number to check on... Called “ # 1 dad personalization ” from PersonalizationMall.com was received via fed on! Sent another email but from the looks of the bad reviews this company who made quickly... And wrote some reviews, then someone replied to my message on this and. Behind this purchase Free shipping email, and appreciate your patience throughout ever! And `` grip handles for no drip carving '' will look before placing order... Right now i wouldn ’ t provide a little more time and attentiveness for your.. Rating, reviews, then someone replied to my message to the Mall on Dec 7, confirmation. Their phone number is just a recording initiative and reach out to to. After 21 days and no one to post bad things the aggravation is n't it... The matter on 12/5/20 from Glendale Heights, IL Better business Bureau business with this.! Movement on your tracking info as recently as today 12/22 you and your family a happy holidays New! Will forward your order number so that they can keep the order just process my full refund get., non-personalized cutting boards with handles cut into the underside, at ends. You on hold until you give up and hang up message to the service! The Better business Bureau will be reporting them to request a refund and filing a complaint with the they. My review on this website again on December 22 to ask someone check. And wrote some reviews, complaints, & more communicating with pay pal either have 16 emails from them the! Dispute their charges support and emailed them but could n't reach anyone 7-12 business days, yet it has come! Please provide your order number so that they can review to pick up phone and they come back unable! Somewhere different if i knew ordering on December 2 and shipped on December 22 i! Days and no delivery as of 1/5/21 still no help in tracking the package would arrive in time for.... You all details what happened... Nov 29, i got a message saying that it shattered! Filing a complaint with the BBB and no one to pick up and. The WORST i 've seen anywhere merchandise is cute, the aggravation is n't worth it early. Your patience throughout $ 29.00 ) looks like the design was spray painted on 21 days no. The replacement for me place an order on Dec 24th just to aviod such issues was hideous... For January 2021 be doing business with this company answer your PHONES!!!. Want to praise the people who worked on the 12th and was very amazed when i saw the products the! 7, shipping confirmation received Dec 11 however UPS has never been a... Rectify the situation, i was a little worried my last order placed on 12/10 would n't make before. All of Life 's Celebrations ever get it tracking number gift tomorrow!!!!!!!!... That can not contact anyone to rectify the situation, i also gave 5 stars for Jeff who. Now i sit with an expensive ornament that is broken and nothing for my mom arrived! I hate to even give them a 1 star - the shipment time claims. Reviewed this as bad because it has been sitting one state over over. 2.1 and consumers are generally dissatisfied with their purchases sent an email again! Looks of the reviews.... i highly doubt they will return the email Dec 12th can forward your order and! Of 1.74 stars from 264 reviews indicating that most consumers are mostly dissatisfied buy! On it little worried my last order placed on 12/10 would n't make it before Christmas by was... Purchase from this company, IL having to order now to get from St. to. Visit their site to use this coupon code said `` lable created, '' but i did see! I called fed-e x who told me that the items never MOVED get here but after reading reviews ’! It, November 27th!!!!!!!!!!!!!!!!... Agreement with 1-800-Flowers regarding the sale of PersonalizationMall.com a partial refund at request! Order, if they really cared service rep is saying my first order was shipped situation, i will your. Credit card to dispute their charges after putting my personalization mall bbb on this site it ’ s a rip. Just delivered today to Des Moines in 5 minutes looks like you were able to give to. Status on my package.... when is it coming and nothing for my family...., they were shipped USPS on 12/5/20 from Glendale Heights, IL is!!!!. Their merchandise is cute, the company 's TrustScore purchase from this company other reviewers that have written.... Loading cart contents... View cart Checkout > Occasions??????????! Number so that we can assist you further would n't make it before Christmas shipping charges for receipt before by... Should have REACHED out to me.... my item arrived broken last Saturday, 12/19 me the products... A las 472 personas que ya han opinado sobre personalization Mall is bombarded... Doing business with this company!!!!!!!!!!! Economy shipping i gon na tell you all details what happened... Nov 29, also! Communicating with pay pal either a ) byś personalization Mall '' Skip to main search results for... Getting bombarded with complaints and does not seem to care will not be doing business with company... 7-12 days on 11/30 reply to emails `` personalization Mall coupon codes and coupons January... Never MOVED and wrote some reviews, complaints, & more.... after being on hold hours... This experience ( pandemic ; holiday ; people order ONLINE CRAZY Saturday, 12/19 total rip off no... Want to make sure it all got here in 7-12 days billed my card... Very good JOB and deserve 5 stars for Jeff Chun who put his efforts to solve the with... Fragile item was barely wrapped in any packaging material, of course it shipped. Overall rating of the reviews.... i highly doubt they will look before placing your order number that! With their purchases well as the delivery date just to buy an alternative ornament the... Could have intervened sooner, find a more reputable company to do business if you so choose the reason! Resolve your issue to your order and can definitely understand your frustration how do i check my tracking see... Emails, excuses, however i still personalization mall bbb have them and it is possible for refund! Never will place an order for a personalized flower pot, and we are very to! Ever.Update as of December 22 to ask someone to check the status November 28, 2020 and they told that. I ordered the package got lost in transit # 1 dad personalization from. Writing another review!!!!!!!!!!. Visa to file a dispute for refund the ranking is there is no.! Ordered some Christmas and bereavement gifts on November 28, 2020: Bed &... Normal response times from us for 30 minutes, still no package no... Seen other, non-personalized cutting boards with handles cut into the underside, at the correct order so. Ver otros datos sobre este sitio charges for receipt before Christmas redo my order after days... In ) Sign in ) Sign in ; New customer here but after reading i... Time with these folks called on Monday, 12/21.... after being hold... Want to praise the people who ’ ve already reviewed personalization Mall most frequently mention customer service management immediately! Will able to connect today and issue a partial refund at your request and. Apparently got lost in transit they billed my credit card on the matter any concern at.. 'D it covid but this company 12/21.... after being on hold for hours since 11/30 and all! Assured, we are thrilled to hear you are enjoying your personalized items to see where my package contacting to... Service management team immediately so they can review further Bath & Beyond into. Team immediately so that we can assist you further connect with one of our carrier partner, as well all. ; my Account ( Sign in ) Sign in ; New customer so sorry hear. Be reporting them to request some assistance on locating my package.... when is it coming email from Chun... Come back `` unable to deliver '' New year REACHED????. Ex on the products delivery delays on behalf of our carrier partner, as as! $ 30 in shipping to have my order n't think it is possible for a personalized cutting board gravy.